Contact us

Talk to a real person. Call our helpline, email us or send us a message below.

Call us from any network in Pakistan.

We reply within 1 working day.

Open Profile, then Support. Or report an issue from any payment.

Profile › Support

Any Al Makkah Telecom outlet can help with cash and account upgrades.

Report fraud

Think someone is using your account?

Act fast. The sooner you tell us, the sooner we can protect your money. Call us any time at 0300-0075630.

Call 0300-0075630. We block your account straight away so no more money can leave.
Change your MPIN. Go to Profile, then Change MPIN, as soon as you can log in.
Send us the details. Use the message form below with the date, amount and number involved.

Write to us

Tell us what happened and how to reach you. A member of our support team will get back to you within 1 working day.

Never write your MPIN, OTP or full card number in this form. We will never ask for them.

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Thank you. We will reply within 1 working day.